Photium - Websites for Photographers

Frequently Asked Questions

If you have any questions, you may find the answer here. If you don't, please ask us here and we'll get in touch with an answer as quickly as possible.

General

We provide a service, specifically designed for photographers, that allows them to easily, quickly and at a low cost have their own website to display, share and sell their photos. No technical skills such as HTML, CSS, PHP or SQL are needed and the service is hosted by us, taking out all the complications and hassle of setting up a website. Every aspect of the website can be controlled through an easy-to-use control panel. The only software you need to setup your website will be the web browser you are viewing this page in right now.
We have a range of prices depending on the package you choose, as well as a free trial which allows you to decide if the service is for you before you subscribe. For detailed information about pricing, please check out our pricing page here.
Absolutely, you can upgrade or downgrade at anytime and there is no penalty charge for doing so.
We offer seven-day a week e-mail support and we generally reply to all support queries within six hours, often within six minutes. Our high level of support is something our customers often thank us for and we get a lot of referrals from happy customers as a result. Of course, we don't expect you to take our word for it! Sign-up for our no-obligation free trial and experience it for yourself.
Many Photium users have their websites running within 10-30 minutes of signing up for the free trial, although it may of course take slightly longer to have your website completely set up.

We've taken great care to make everything as easy as possible. For example, uploading with our Java upload tool is as simple as dragging and dropping jpeg images onto the upload page in your web browser. There's no fiddling around re-sizing each image before you upload it, or downloading FTP clients and entering login details.

Yes you're very welcome to and although the Photium system was designed for photographers, we have a number of customers from other backgrounds. These customers include artists, jewellery makers and shop owners. So you're very welcome to start a free trial and assess how our service meets your requirements.
Yes, when you are ready to start using your domain name with your website, we just need to know what the domain name is and we can provide further instructions.
Yes, when you are ready to start using your domain name with your website, we just need to know what the domain name is and we can provide further instructions.
Sorry, but the Photium system is too complex to be easily installed on common hosting. You would also lose the benefit of the constant free tweaks and improvements we make, that all our customers enjoy without having to do anything themselves.
It won't be a problem at all as our system is configured for all the major currencies. We have customers from all over the world and welcome everyone to try our service.
Just start our free-trial service here.
It is possible that either the orientation data remained in your photos, so our system tried to rotate them correctly when they were already correct. Or that your computer showed them rotated but they weren't actually saved like that. It can be corrected via the admin page for editing photos. Please select the batch edit option for that portfolio and next to each thumbnail is a rotate option. Please note you may have to clear your Web browser cache to see the effect of the rotation afterwards.
The portfolio counters only work a limited number of sub-portfolios down for performance reasons. However you can disable them via the Portfolio information setting on the General gallery settings admin section. This is something we should be addressing in a future update.

Features

Yes there is a powerful shopping cart built-in as standard. As well as making it easy for your customers to buy from you, it also allows you to offer them discounts to encourage sales via promotion codes and offers like spend £50 get £5 off. Additionally, there's comprehensive postage & packing settings so you can set up international delivery, next-day delivery, gift-wrapped postage charges etc.

Payments from your customers can be received directly to your own PayPal account, which they can use a credit card with if they don't have one themselves. If you don't have a PayPal account yet, it's free to create one and millions of potential customers also use PayPal.

If you don't want to use PayPal, or want to offer an alternative payment option, there is an offline payment method. You can use this to receive payment by post or use another service like Google Wallet to invoice your customers for payment, after they have sent in their orders using the shopping cart.

After receiving an order, you can print it yourself and post the order to your client. Or you can choose from any of the online print labs available and send the order to them to process. We don't have any partnerships with printing companies and don't offer the service ourselves, so there's no inflexible tie-ins.

Last but not least, we don't take any commission, so for all payments, the profits go directly to you. With the minor caveat that PayPal do charge a small amount per transaction but they don't charge monthly fees like most merchant accounts.

No, we don't take any commission, so for all payments, the profits go directly to you. With the minor caveat that PayPal do charge a small amount per transaction but they don't charge monthly fees like most merchant accounts.
Yes, it will be no problem to use an existing domain name and we're happy to help out with configuration changes to make it as smooth a transfer as possible for you.
Yes, we offer one of the best protection methods available: watermarking. This can be enabled on all your photos with just a few clicks. Another useful feature is that it is non-destructive, so you can change the watermark text and it will be updated on old photos as well as future ones.
Yes, there is an option you can turn on to allow this. You can also choose whether their comments are shown, or whether you want to view and approve them before they are shown.
There are many different colour combinations you can create by altering the colours of various sections of your website. This is done easily through a point and click interface.
You can add a logo or image to the top of your site. This can also be set to change randomly as visitors browse your website.
Yes, we always listen to customer feedback and try and incorporate new features as our customers request them. There is no additional cost for new features and all customers will receive them.
We take the availability of the websites we host very seriously and have an excellent track-record as a result. Regular backups are performed and we have multiple off-site backups as well.

The data-center we use has a very high quality network and we never over-load our servers, which means your website will always load quickly. This is a key-difference between a service like ours and traditional web-hosts, where people can upload whatever they like and often cause problems for other users on the server, not to mention security-risks. As our servers only have Photium customers on and the service is tightly controlled, the risks of service disruption are massively reduced.