Frequently Asked Questions
If you have any questions, you may find the answer here. If you don't, please ask us and we'll get in touch with an answer as quickly as possible.
What does Photium do?
No technical skills such as HTML or CSS are needed and the service is hosted by us, removing the hassle of setting up a website. You can control everything through an easy-to-use control panel in your web browser.
What are your prices?
What support will you offer?
Of course, we don't expect you to take our word for it! Sign-up for our no-obligation free trial and experience it for yourself.
How long will it take to setup?
We've taken great care to make everything as easy as possible. For example, uploading with our Java upload tool is as simple as dragging and dropping jpeg images onto the upload page in your web browser. There's no fiddling around re-sizing each image before you upload it, or downloading FTP clients and entering login details.
Can I upgrade or downgrade between packages?
I'm not a photographer, can I use your service?
I already have a domain name, can I use that?
I am using another company currently, can I switch my domain name to this website?
I already have a hosting account, can I use your system on it?
I am not from the UK will this be a problem?
What do I need to do to get a Photium website?
How reliable is the service?
The data-center we use has a very high quality network and unlike some competitors, we never over-load our servers, which means your website will always load quickly. This is a key-difference between a service like ours and traditional web-hosts, where people can upload whatever they like and often cause problems for other users on the server, not to mention security-risks. As our servers only have Photium customers on and the service is tightly controlled, the risks of service disruption are massively reduced.
Can I sell my photos?
Payments from your customers can be received directly to your own PayPal account, which they can use a credit card with if they don't have one themselves. If you don't have a PayPal account yet, it's free to create one and millions of potential customers also use PayPal.
If you don't want to use PayPal, or want to offer an alternative payment option, there is an offline payment method. You can use this to receive payment by post or use another service to invoice your customers for payment, after they have sent in their orders using the shopping cart.
After receiving an order, you can print it yourself and post the order to your client. Or you can choose from any of the online print labs available and send the order to them to process. We don't have any partnerships with printing companies and don't offer the service ourselves, so there's no inflexible tie-ins. Or on our Standard and Advanced packages you can have customers purchase low or high resolution downloads and automatically be emailed download links, so you don't have to have any involvement.
Last but not least, we don't take any commission, so for all payments, the profits go directly to you. With the minor caveat that PayPal do charge a small amount per transaction but they don't charge monthly fees like most merchant accounts. This can provide considerable savings over most of our competitors who charge commission on all sales.
Will you take any commission?
Can I protect my photos from un-authorised use
Can visitors leave comments on my photos?
Can I change the colour scheme and design of my website?
Plus, on the Standard and Advanced package we can help with custom design changes, often with no extra charge.
What other features are there?
Will more features be added?
We typically add new features and improvements on a 1-2 week basis, even if we don't mention them all on our blog.